Return and Refund Policy for K36apparel.com

Effective Date: January 1, 2024

Thank you for shopping at K36 Apparel. This document governs all returns and exchanges of K36 Apparel (“k36apparel.com”) (as defined below). If, for any reason, you are not entirely satisfied with your purchase, we invite you to carefully review our Return and Refund Policy. K36 Apparel reserves the right to modify this Return and Refund Policy in whole or in part at any time at its sole direction.

Definitions

For the purposes of this Return and Refund Policy we establish the following definitions:

  • “Products” means all products and services sold at K36apparel.com.

  • “Customer” means end user customers that purchase directly from distributors or wholesalers.

  • “Company” (referred to as either "the Company," "We," "Us," or "Our" in this Agreement) refers to K36 Apparel, 4 River Bank Drive

  • “Orders” refers to your requests to purchase a Product from us.

  • “Website” refers to K36 Apparel, accessible at K36apparel.com.

  • “You” refers to the individual using our Service, or the company or legal entity on whose behalf such an individual is using the Service, as applicable.

What’s K36 Apparel Return and Refund Policy?

We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please follow the return & refund process below to proceed with your claim.

Return Policy Exceptions

  • Custom Orders: No Refunds.

  • Final Sale Items: No Refunds.

Return & Refund Process

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

If your purchase is eligible for a return or exchange, please make sure that you follow the steps below to start the return process.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

  1. Notify us

    Please notify us as soon as possible of your intention to return or exchange an item. You can notify us:

    • By email: contact@k36apparel.com

    • Via a form on our website: www.k36apparel.com/returns

    We will contact you via email if we have any questions or concerns regarding your Return & Refund request.

  2. Ship it back

    The following does not apply to the sale of digital products. If you purchased a digital product or service, please proceed to Step 3.

    Please ship the item(s) back to Us. You are responsible for the cost and risk associated with shipping the returned item(s) so make sure you use a reliable shipping company. Ship the item you wish to return to the following address:

    4 River Bank Drive Roebling, NJ 08554

    We cannot be held responsible for items damaged or lost in transit, so please make sure you ask the shipping company for the proper tracking information when shipping your items. Shipping costs are non­refundable.

  3. Inspection & Refund

    Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will given via gift card sent to the email under your customer account. If you requested an exchange, we’ll ship the replacement item to your address within 24-48 hours of processing your return.

If more than 15 business days have passed since we’ve approved your return, please contact us at

To follow-up on the status of your return or for any other questions of inquiries, please contact us at:

  • By email: contact@k36apparel.com